Our publications and policies

A procedure followed by Framework staff when a complaint is received.

View our responses and actions in relation to complaints.

This Policy Statement sets out our approach to feedback, complaints and conduct matters that we are responsible for dealing with. It applies to all of our services and operations.

This report considers complaints received and our response as an organisation, including actions for improvement.

This policy sets out what we will to do to help prevent anti-social behaviour (ASB) in dispersed housing and how we will deal with complaints about ASB.

View our actions in relation to  consumer standards.

View our policy statement and Board Terms of Reference.

View our policy on modern slavery in full.

View our statutory accounts for the 2023-24 financial year.

It’s our policy to protect all the information we store from security risks that might have an unfavourable effect on our operations or personal privacy.

This policy sets out our commitment to ensuring that any personal data, including special category personal data, which we process, is carried out in compliance with data protection law.

This policy outlines how we will seek to safeguard the rights of people aged 18 and over using our services and the action we will take if we suspect or discover that abuse or mistreatment is occurring.

We believe that all children and young people have a right to be safe and protected from harm and that ‘the needs of the child or young person are paramount’.

We believe the people we support should have the opportunity to voice their opinions about the services they receive and the chance to influence how we deliver them.

As a Disability Confident Leader, we undertake a number of activities to actively recruit and retain disabled people.

Read about our transformative approach to help people off the streets.