Our publications and policies

Read about our work across housing, health, support and employment during 2023 – 2024.

Read our Residents Annual Report and find out more about our performance as a landlord.

Read about our work across housing, health, support and employment during 2022 – 2023.

This report considers complaints received and our response as an organisation, including actions for improvement.

View our responses and actions in relations to complaints.

View our actions in relation to consumer standards.

View our policy statement and Board Terms of Reference.

This report considers the views and feedback of people who access support via Framework and Nottingham Recovery Network services.

View the results of our Tenant Satisfaction Survey from 2025/2026.

View how we approached the survey and the questions we asked. 

This policy outlines how we will seek to safeguard the rights of people aged 18 and over using our services and the action we will take if we suspect or discover that abuse or mistreatment is occurring.

This policy sets out how we allocate our accommodation to meet the needs of specific groups and communities.

This policy sets out what we will to do to help prevent anti-social behaviour (ASB) in dispersed housing and how we will deal with complaints about ASB.

This policy sets out our approach to managing appeals made by our residents regarding a specific set of housing management decisions.

This policy details how we fully comply with the Control of Asbestos Regulations (CAR) 2012.

This policy sets out our approach to feedback, complaints and conduct matters that we are responsible for dealing with. It applies to all of our services operations.

This procedure is followed by Framework employees when a complaint is received.

We aim to maintain our properties and to provide a well-functioning and safe environment.

This policy sets out our commitment to ensuring that any personal data, including special category data, which we process, is carried out in compliance with data protection law.

As a Disability Confident Leader, we undertake a number of activities to recruit and retain disabled people.

This policy details how we meet all of the requirements for electrical safety as a landlord.

This policy is in place to ensure that as far as possible, outbreaks of fire do not occur.

This policy sets out our commitment to provide a safe and secure environment for residents, service users, visitors and staff.

This procedure aims to ensure all hate crime and hate incidents by people using Framework’s services are effectively responded to.

The purpose of this policy is to adopt a consistent and common approach to the management of housing adaptations.

It’s our policy to protect all of the information we store from security risks that might have an unfavourable effect on our operations or personal privacy.

View our policy on modern slavery in full.

We believe that the people we support should have the opportunity to voice their opinions about the services they receive, and have the chance to influence how we deliver them.

This policy explains our approach for recovering rent and service charges, and preventing arrears.

This policy sets out our approach in the delivery of our responsive repairs service, which is in addition to our planned and cyclical maintenance.

This policy covers the management of residential occupancy agreements and the legal relationship between Framework and its occupants.

This policy sets out our approach to water safety including our risk assessment process.