Get Help - Framework Housing Association

Support if you are rough sleeping

Our Street Outreach Team will come and meet you where you are. If you are calling about someone else, they will try to find them based on the information you provide.

Nottingham

Call our Street Outreach Team directly on freephone 0800 066 5356 or text ‘SOT’ followed by your message to 80800.

Nottinghamshire

Call our Street Outreach Team directly on freephone 0800 066 5356 or text ‘SOTN’ followed by your message to 80800.

You can also contact Emmanuel House Support Centre on 0115 9507140. They run a Day Centre and a Winter Shelter between October and April every year.

Sheffield

Call our Street Outreach Team directly on freephone 0800 066 5358.

You can also contact The Archer Project at Sheffield Cathedral by calling 0114 263 6970 or completing their contact form. They project offers a pathway from street homelessness to a settled life.

Support if you are homeless or at risk of being homeless

Contact your local Council

Your local council has to assess and agree a plan for all eligible housing applicants. This includes people at risk of homelessness in 56 days or those given a Section 21 notice.

If you cannot find any information on their website, look for their address or phone number and either attend the council office in-person or call them for advice.

Find your local council

Contact a debt advice charity

Step Change provides free debt advice. They will discuss your current situation with you and explore the options available to you.

You can access support fully online 24 hours a day, seven days a week. If you would prefer to speak to someone call their free helpline on 0800 138 1111.

Find out more

Contact Shelter

Shelter is a homelessness and housing advice charity. You can call their free Housing Advice Helpline on 0808 800 4444.

They can help if you are: homeless, have nowhere to stay tonight, are worried about losing your home in the next two months, are at risk of harm or abuse.

Find out more

Support if you are facing mental health issues

Mental health crisis support

Is your life at risk now?

If you feel like you might attempt suicide or have seriously harmed yourself, you need urgent medical help now.

Call 999 for an ambulance or go straight to A&E if you can.

Mental health urgent support

If you don’t want to call 999, you can:

Call NHS 111 (England)
Contact a local urgent mental health helpline (England only)
Contact your GP surgery and ask for an emergency appointment.

Immediate phone support

If you need to talk right now, the following organisations are there for you:

Samaritans – call 116 123
SHOUT – text SHOUT to 85258
Nottinghamshire Crisis Sanctuaries – call 0300 822 4100 (4pm – 11pm).

Support if you are facing substance use issues

SUPPORT IN NOTTINGHAM

If you live in Nottingham and you are facing drug or alcohol-related issues, Nottingham Recovery Network (NRN) can help you.

Call 0800 066 5362.

Access help today

SUPPORT IN LINCOLNSHIRE

If you are based in Lincolnshire and you are facing drug or alcohol-related issues, the Lincolnshire Recovery Partnership can help you.

Call 01522 305518.

Access help today

Need refugee advice?

You can contact the Refugee Council for information on seeking asylum in the UK. Each year they support over 13,000 people who are desperately seeking safety.

Refugee Council