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STAIRs

STAIRs stands for Social Tenants Access to Information Requirements.

It is a new government requirement that gives social housing residents more access to information about their landlord, housing services, and how decisions are made. STAIRs is designed to improve transparency, accountability, and trust between landlords and residents.

Framework resident

What does STAIRs mean for our residents?

STAIRs gives residents the right to:

  • Access information about how their landlord operates.
  • Understand how rent and service charge income is spent.
  • See information about housing performance and service standards.
  • Learn more about how homes are managed and maintained.
  • Hold landlords accountable for the services they provide.
Housing at Framework

As a housing provider, we will publish information about:

Governance and decision making

Spending

Housing stock management

Performance

Housing Services

List and registers

Social housing management