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Need to arrange a repair?

Once you request a repair, we aim to support you as soon as possible.

Our Tenant Handbook provides further information about how we process and carry out repairs (see page 9 for specific information).  Your support service or Housing Officer will keep you updated on the progress of the repair, including when a Contractor will be attending (the Contractor might also call you directly).

1

Request a repair via a Framework Support Worker or Housing Officer. You can do this by phone, email or in person.

2

You can also request a repair directly via our Property Services Department. Simply call 0115 841 7711.

3

You will be asked some questions about the repair to ensure that the correct advice is given and the correct Contractor is arranged.

4

We will keep you updated on the progress of your repair. For a repair to be completed you will need to be at home and allow the Contractor access to your property.

Repairs information for Framework residents