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Do you live with us?

We want everyone living in one of our properties to feel safe and supported.

The information provided below will help you to find out more about how we are delivering for our residents and the support we can offer you.

Framework accommodation

Helpful information for our residents

Get involved

Survey - Framework Charity

Annual Satisfaction Survey

Each year we carry out a satisfaction survey with our residents. You could receive this survey in the post, via email or via text message.

The feedback we receive plays an essential part in how we develop, deliver and improve our services.

Please look out for the survey and take the opportunity to have your say.

Framework Service User Group

Service User Forum

Our Service User Forum runs throughout the year. Some meetings are based at our offices (and open to all) and some are based within services (and open to those receiving support from that service).

The forum is open to all of our service users. It’s purpose is to enable staff and service users to discuss service developments and any issues arising for service users. A wide variety of topics are discussed.

For more details email


Framework Service User Advisory Group

Service User Advisory Group (SUAG)

The SUAG consists of  current and previous Framework Service Users and members of our Board. It takes place at least once every three months and its purpose is to ensure that our Board hears directly from the people that Framework support; particularly about what they think is done well and where they feel services can be improved. Ask a member of Framework staff if you would like to be involved. 

Service User advocacy at Framework

Services for Empowerment and Advocacy (SEA)

SEA is an independent advocacy and involvement service. Their working practice is firmly based on the concept of “dialogue not confrontation” by encouraging and enabling Service Users to speak up and have their views heard. They attend our Service User Forums (SUF) and other participation events. SEA can be contacted on freephone 0800 0197 828 or at