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Claire is Framework’s Operations Manager for Families and Young People. She supports managers across Framework to deliver services to women, young people and families.
What attracted you to Framework?
“Homelessness is a complex issue, so much work experience is gained not just in housing but in support needs such and substance use, domestic abuse, mental health, exploitation, rough sleeping, immigration, social exclusion, child protection and adult safeguarding. There is never a dull day and a wide range of skills can also be learnt. Framework is also a very friendly organisation that gets its work done in an informal and supportive way. This means staff can feel confident they can be themselves at work.”
What’s it like to work for Framework?
“Busy!! Services can be very challenging and the pace of work can be demanding. That’s because the people we are here to support often have very complex problems and are living through a very challenging time in their lives. It can be rewarding, frustrating and fun all at the same time.”
What do you enjoy most about your job?
“I enjoy the time I spend with colleagues and meeting (and helping) the people who use our services.”
What did you do before working for Framework?
“After leaving Nottingham Trent University I worked for Nottingham Help The Homeless Association, one of the originations that became Framework. In between I worked with St Mungo’s in London, another organisation helping homeless people.”
What support and training have you received?
“During my time with Framework I have had a lot of support from my line managers and senior members of staff. I have been allowed to grow, make mistakes and learn from them as well. Framework is also very good at investing in training for its staff and I have completed too many courses to mention over the years. I have also developed my own training skills and now deliver domestic abuse training to new employees.”
Anything else you’d like to add?
“Framework is a supportive and flexible organisation, it is full of hard working staff trying to make a difference for individuals in an increasingly challenging society.”