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Our staff are working tirelessly in challenging conditions to support our residents (and each other) through the Coronavirus crisis. Jayne, manager at our Women’s Complex Needs service in Nottingham, took some time out of her day to answer some questions.

How has the Coronavirus impacted on you?

“Being service manager here over the last week has made me even more proud to work for Framework. I love what I do, I love where I work, and I love working with my staff and service users. We all have to chip in during the good and bad times and I have been supported from every aspect of management.

“Service users have also pulled together and been so supportive , I have been asked if I want a coffee and whether they can get me anything. They are cleaning the service and looking after each other as well. They have been wonderful. I have had tears from those who have had to isolate as they want to do their bit as well. True dedication!”

How has the Coronavirus impacted your service?

“We are short staffed but again I have been so supported from a great team who have continued to be supportive to service users and to each other. We are still laughing and finding positives through all this. Communication has always been key but without computers or internet and printers it has been difficult but we have returned to the good old pen and paper and we are communicating well. It’s like riding a bike you don’t forget how to write hand-written logs!”

Is there anything you’d like to add?

“It’s still early days but I hope everyone keeps a positive attitude we all need each other to get through this. We are all scared and we all have loved ones we cannot be with. This is the part that hurts the most. I miss my children and my grandchildren; waving to them through the window as I pass to come to work is not the same as a hug!

“My grandson made me cry on Sunday he had made a poster of a rainbow which he put in his front window so everyone who could see it knows they are not alone and there is hope at the end of the 🌈 rainbow.”