Why we deliver The Digital Inclusion Project
Framework’s Digital Inclusion Project empowers people who are homeless or at risk of homelessness by providing IT hardware and essential training and support. The people we support have complex histories of homelessness, substance abuse, mental health challenges, and offending, which can significantly hinder their ability to utilise digital technology.
Many of the people we support face deep-rooted trauma, which often results in a skills deficit. This has made it difficult for them to engage with mainstream education or employment opportunities, leaving them without the basic digital skills necessary to navigate modern life. This has become a significant barrier to accessing essential services such as healthcare, housing, and employment, excluding them from online resources and support systems.
How the Digital Inclusion Project Works
Framework has received funding from The Access Foundation and Charity Bank, enabling the delivery of the Digital Inclusion Project for four years. Laptops and mobile phones are donated by partners, including Staffline, Domestic and General, Nottingham Trent University, Access, Kroll, Deloitte, and GoCardless. Each laptop comes equipped with a dongle and a SIM card provided by Vodafone, enabling internet connectivity even for those without Wi-Fi access.
Framework delivers digital training, where participants are introduced to practical IT tasks and essential online activities like job searching, sourcing housing, banking, managing their health, accessing Universal Credit, paying bills, booking travel, making appointments, and reporting repairs—skills that are crucial for independent living. The project also enables participants to connect with their local community, reconnect with family and build social connections, significantly improving their quality of life.
Digital Skills Days are also held at various community locations, offering an inclusive learning environment. These sessions build confidence, preparing participants to move on from Framework’s support and live independently. Participants can progress to become Volunteer Digital Champions to provide ongoing support for others.
The difference it makes
The Digital Inclusion Project has led to significant improvements in:
1. Employability prospects.
2. Digital skills
3. Digital confidence
4. Access to essential services
Real Stories of Transformation
“One of the most meaningful benefits has been the boost in social activity. With the laptop, I’ve been able to research and get involved with local groups that interest me, many of which I now volunteer with or participate in. One example is my involvement with my local church. Volunteering has allowed me to make new friends at the church, meet new people, and increase my social interactions. I even had the opportunity to travel to Wales on a group holiday organised by the church.
Additionally, I’ve enrolled in two courses at Nottingham Recovery College to help combat depression and learn mindfulness. The laptop has also been invaluable for accessing Christian music on Cross Rhythms. Thanks to it, I’ve joined the Lavender House music group every Friday and an art group on Wednesdays.
All of these social activities have helped reduce my anxiety and foster a greater sense of independence. This, in turn, has led to improved sleep and overall well-being.
The laptop has enhanced my social life and made me more independent in my day-to-day tasks. For instance, I could register to vote and find my polling station online during the recent General Election. This helped me understand the new requirement for photo ID.
I’ve also managed my health more effectively by contacting my GP, using NHS Direct for medication management, and quickly accessing emails for correspondence. Moreover, by regularly checking my bank account through online banking, I’ve gained better control over my finances and saved over £400.
I wholeheartedly recommend the Digital Inclusion Project to others, as it has genuinely improved my life.”