Privacy policy

Framework's commitment to your privacy

Framework is committed to safeguarding the privacy of our website visitors; this statement sets out how we will treat your personal information.

If you have any questions or queries about this Privacy Statement, please contact us using the details given in the section "Who to contact". We will endeavour to respond to you as quickly as possible.

What information do we collect?

We may collect, store and use the following kinds of personal data:

(a)    information about your visits to and use of this website;

(b)    information that you provide to us for the purpose of registering with us and/or subscribing to our email newsletter; and

(c)    information that you supply to us e.g. when completing online forms, posting information on message boards.

How do we use your information?

Framework will use the Personal Information about you, that we collect via the Framework Website, only for the following purposes:

(a)    to provide the Framework Service to you ;

(b)    to answer a query, to register your interest in participating in an event, to sign up for our newsletter, to make donations or any similar feature that would require the collection of personal information.

Framework may need to make your Personal Information available to other companies in order for the Framework Service to be provided to you, for example, when we contract out some of our services or functions. However, when we do this, we will not authorise such third parties to use your Personal Information in any other way and will require them to protect your Personal Information to the same degree that we do;

(c)    to send information which we think may be of interest to you by email or similar technology; and 

(d)    to send to you information or details about Framework, our goods, services, events or developments, or those of other third parties, which we believe may be of interest to you.

If at any time you decide that you do not wish to be contacted by Framework or by other carefully selected third parties for these purposes, you may inform us at the address given in "Who to Contact" below.

In any case we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

In addition to the disclosures reasonably necessary for the purposes identified above, we may disclose information about you:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any legal proceedings or prospective legal proceedings; and

(c)    in order to establish, exercise or defend or legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of your personal data

Framework uses a number of mechanisms to protect the security and integrity of your Personal Information. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any Personal Information comes into our possession, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Links to other websites

The Framework Website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. This Privacy Policy only applies to the Framework Website.

Access to information

You may request access to any Personal Information that we hold about you. If you would like a copy of your Personal Information, please contact us at the address given in the 'Who to Contact' section below, stating your full name and providing us with sufficient information to verify your identity. Please also help us to respond quickly by indicating why you think we hold Personal Information about you and what information you think we may hold. Please note an access fee may be charged to cover our reasonable costs of providing the information to you.
Sometimes there may be a reason why access will not be possible. If that is the case, you will be told why.

Correcting your details

If you would like us to correct or update any of the information that we hold about you, please e-mail us at the address given in the 'Who to Contact' section below.

Who to contact

If you have any questions about the privacy statement or our treatment of your personal data please write to us by email to Or by post to the Data Protection Officer, Framework Housing Association, Val Roberts House, 25 Gregory Boulevard, Nottingham NG7 6NX.

Consent to collection and use of Personal Information

By using the Framework Website you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection and use of your Personal Information as described in this Privacy Policy.
If you do not agree with any term in this Privacy Policy, please cease to use the Framework Website immediately.

Changes to this Privacy Policy

Framework reserves the right to remove or amend this Privacy Policy from time to time. If we decide to replace or change it, we will post a new policy or the changes to this Privacy Policy on this page and we encourage you to visit this page frequently to stay informed. Your continued use of the Framework Website following the posting of a new policy or changes to this Privacy Policy will indicate your acceptance of the new policy or these changes, as the case may be.