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People can join our pathway of services at any stage, but our ultimate aim for everyone is the same: to support them to live independently.


The ultimate aim of our work can be summed up in a single word: independence. We want to support people to overcome the issues that have led them to seek our help and to move on with their lives on their own terms – without further contact with our staff or our services.

But this ambition is not easy to achieve. Indeed, we know that the people leaving our services face enormous challenges to adapt to living independently again. That’s why we invest in targeted services that prepare people to live independently and help them to sustain that independence.


We provided a range of services designed to promote and maintain the independence of the people we support – many of whom need additional help and guidance to enable them to move-on successfully. Our Skills Plus service, funded from a variety of sources including by public donations, provided 1,044 sessions of support to 374 people over the course of the year.

Skills Plus Tutors covered a wide range of topics, from cooking on a budget and managing domestic finances, to being a good and considerate neighbour. These sessions – a vital part of our offer to residents in our accommodation services – play a central role in preparing people for the many challenges that can come with living independently.

Our Housing Management Service, meanwhile, supported 268 people to take up more independent tenancies – helping them to settle into their new homes and ironing out problems that occur.

A specialist move-on support worker attached to our Street Outreach Team also provided more intensive support to rough sleepers moving off the streets and into their own accommodation.

Our Targeted Support service, meanwhile, offered intensive support to Framework residents at particular risk of losing their tenancies.



John was supported by our Housing Management Service to settle into his accommodation and by our Targeted Support Team to adapt following a serious injury.