Potter Street



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Service description

Potter Street provides short stay accommodation and support for up to 12 single homeless people and couples. Staff offer advice and support with budgeting skills, benefits, health issues, accessing leisure activities and finding employment or training. Referrals are made to external specialist agencies where appropriate.


Learning opportunities

• Working with service users that have alcohol and substance misuse issues

• Assessing clients, planning support, implementing support plans

• Behavioural interventions

• Communication and behaviour management skills

• Crisis intervention

• Dealing with new referrals

• Experience of advocating on behalf of service users with other service providers and organisations

• Experience of continuing assessment of needs and risks in line with agency policy

• Experience of working with people with enduring mental health needs

• Facilitate opportunities to maintain and develop existing relationships, as well as enhancing self-esteem and confidence

• Facilitation of daily living skills including income maximisation and budgeting

• Opportunities for group work

• Holistic assessment

• Housing management

• Issues around child protection and duty of care, implications of the Children acts and safeguarding procedures

• Knowledge of the needs of homeless people and housing issues

• Monitoring potential environmental hazards

• Motivational techniques

• Multi-disciplinary working including attendance at Care Programme Approach meetings and reviews

• Opportunities to plan moves to independent living

• Opportunity to work in a team as well as development of individual working

• Practice within the principles of anti-discrimination, anti-oppressive practice and equal opportunities

• Promoting social inclusion by encouraging service users to create and maintain links with the local community

• Skill teaching/facilitation work to assist individuals to reach skill levels sufficient to enable moving on to more independent living

• Supporting employment and educational opportunities

• Systematic record keeping

• Theoretical and practical issues around self harm

• To work across other projects within the agency

• Understanding empowerment

• Understanding of the supporting people initiative

• Understanding Safeguarding Vulnerable Adults, Supporting People and Care Standards.

• Valuing diversity

• Welfare rights and advocacy work