New Albion

Nottingham city


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Service description

This service provides 24 hour staffing of 24 self-contained flats within a converted church building, which provides temporary accommodation for single homeless people and homeless couples who have been assessed as being in priority need by Nottingham City Council. The client group is therefore very wide, consisting of young people (aged 16-18), pregnant women, people fleeing Domestic Violence (including honour based), people with Learning Disabilities, Physical Disabilities, Mental Health issues and care leavers.

Residents are usually re-housed by the council or moved to second-stage supported accommodation. Staff also provide life skills training, including budgeting, cooking, meaningful occupation and skills to successfully manage a tenancy. Support is provided with resettlement and referral to tenancy sustainment services.


Learning opportunities

• Legal and policy issues relating to people with priority need homelessness

• Person-centred support planning and review

• Experience of advocating on behalf of service users with other service providers and organisations

• Multi-agency working

• Practice within the principles of anti-discrimination, anti-oppressive practice and equal opportunities

• Working as part of a team to provide a high quality service

• Direct facilitation of daily living skills

• Working with people with challenging behaviour

• Supporting people with daily living skills, benefit maximisation and budgeting

• Experience of working with people with enduring mental health needs

• Undertaking assessments and dealing with new referrals

• Understanding empowerment

• Opportunities to apply relevant theories

• Crisis intervention

• Working with service users who have alcohol and substance misuse issues

• Experience of continuing assessment of needs and risks in line with agency policy and multi-disciplinary working

• Practice with an emphasis on reducing dependency and focus on prompting life skills/recovery and greater social inclusion

• Improving housing situations

• Supporting employment and educational opportunities

• Supporting individuals to achieve improved mental health

• Facilitate opportunities to maintain and develop existing relationships, as well as enhancing self-esteem and confidence

• Skill teaching/facilitation work to assist individuals to reach skill levels sufficient to enable moving on to more independent living

• Support planning in line with the recovery model

• Communication and behaviour management skills

• Motivational techniques

• Valuing diversity

• Equality of opportunity

• Knowledge of the needs of homeless people

• Theoretical and practical issues around self harm

• Cultural needs of BME service users

• Systematic record keeping

• Broad scope for strategies of intervention and being able to explore putting theory into practice

• Understanding Safeguarding Vulnerable Adults, Supporting People and Care Standards

• Maintaining dignity


Additional information

The service is a move-on service and focuses on working to prepare people for their own tenancies. Some service users are referred on a ‘one night only’ basis, young people (under 18s) may be moved within a fortnight to specialist young person’s services. People over the age of 18, who are assessed as being unintentionally homeless with priority need, will be re-housed through Band 1 of the Homelink bidding scheme. This creates opportunities for support planning, move-on planning, referral work and life-skills delivery.

The service has wheelchair access and a disabled toilet, but no disabled access to first or second floors. Daytime staffing consists of early shifts from 8am – 4pm and late shifts from 1.30pm – 9.30pm five days out of seven per week.

Students would not be expected to work overnight shifts. The service has a small car park for staff/student use and a secure back garden area which can be used for bike storage.