Elizabeth House & Step 2

Broxtowe, Gedling, Rushcliffe


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Service description

Elizabeth House provides accommodation and support for single homeless people aged 16+, also space for two couples but each must fit the service criteria. Referrals are via the local housing departments in Broxtowe, Gedling and Rushcliffe, and through Targeted Support for those aged 16-17. Accommodation is in 21 self-contained flats, one of which is accessible for wheelchair users.

This service provides 24-hour staffing where support is offered around daily living skills and resettlement to homeless people with a range of support needs. The project has access to move-on accommodation in each of the three boroughs (Step 2 service). The Step 2 service is not staffed 24 hours but provides very similar support to that offered at Elizabeth House.


Learning opportunities

• Multi-disciplinary working including attendance at CPA meetings and reviews

• Group work

• Working with service users with learning disabilities and complex needs

• Experience of providing support to people in tenancies (Step 2) to enhance their independence

• Develop move-on strategies, supporting tenants in move-on accommodation (Step 2) and working in accordance with needs-led support package

• Experience of continuing assessment of need and risk

• Person-centred support planning and review

• Experience of advocating on behalf of service users with other service providers and organisations

• Multi-agency and partnership working

• Practice within the principles of anti-discrimination, anti-oppressive practice and equal opportunities

• Working as part of a team to provide a high quality service

• Working with service users with autism/Asperger’s syndrome

• Direct facilitation of daily living skills

• Working with people with challenging behaviour

• Experience of working with people with enduring mental health needs

• Crisis intervention

• Alcohol and substance misuse

• Understanding of the Supporting People initiative

• Experience of continuing assessment and management of needs and risks in line with agency policy and multi-disciplinary working

• Experience of advocating on behalf of service users (as appropriate) with other service providers and organisations

• Supporting employment and educational opportunities

• Supporting individuals to achieve improved mental health

• Skill teaching/facilitation work to assist individuals to reach skill levels sufficient to enable moving on to more independent living

• To support maintenance of the tenancy

• Knowledge of tenancy issues and housing management

• Communication and behaviour management skills

• To gain an understanding of the criminal justice system

• Motivational techniques

• Valuing diversity and equality of opportunity

• Knowledge of the needs of homeless people

• Theoretical and practical issues around self harm

• Issues around child protection and duty of care, implications of the children acts and safeguarding procedures

• Promoting social inclusion by encouraging service users to create and maintain links with the local community

• Systematic record keeping and multi-tasking

• Opportunities to plan moves to independent living (council referrals, Step 2, private rented etc)

• Understanding Safeguarding Vulnerable Adults, Supporting People and Care Standards.

• Monitoring potential environmental hazards

• Networking with other professional agencies, both statutory and voluntary sectors

• Contribute to effective running of the team


Additional information

Elizabeth House has access for wheelchair users and a lift to the upper floors. Disabled toilet facilities are available.