Forest Road Service

Nottingham city

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Service description

Forest Road Service is a 15 bed hostel for homeless single adults in Nottingham City. The service accommodates men and women identified by the City Council as having multiple needs, including individuals with dogs. One room is accessible for people with mobility difficulties with an adapted bathroom. The accommodation is in a single 3 storey building with shared bathroom facilities, lounge and dining room.  The service provides breakfast and evening meal, laundry facility, furniture and bedding.

The service is staffed 24 hours a day with a minimum of 2 people on any shift.

Referrals are received from the City’s Homelessness Prevention Gateway in when a space becomes available and are able to move in on the same day. Individuals may have come from a situation in which they were rough sleeping, staying in unsuitable housing or living at other emergency accommodation. In addition to homelessness residents have other support needs which may include substance misuse, poor mental health, challenging behaviour, offending, learning difficulties, people fleeing domestic abuse and sex-workers.

The service is short stay, with an anticipated maximum stay of 4 months. Service users are allocated a support planner and a support worker to work through an agreed support plan which will prioritise identifying appropriate long term housing and working towards this, sign posting to specialist agencies, reducing social isolation and stabilising residents around their individual needs.

In order to maximise the chance of success in following the support plan an emphasis is placed on effective and ongoing liaison with other agencies. Where appropriate service users are accompanied to appointments outside of the service.

Learning opportunities

  • Legal and policy issues relating to people with mental health issues and homelessness
  • Multi-disciplinary working

  • Anti-oppressive practice

  • Personal centred support planning , monitoring and review

  • Facilitation of daily living skills including income maximisation and budgeting

  • Experience of continuing assessment of need and risk

  • Experience of advocating on behalf of service users with other service providers and organisations

  • To work across other projects  within the agency

  • Opportunities to apply relevant theories

  • Experience of working in a team

  • Identifying appropriate housing options and preparing service users for move on

  • Identifying barriers to success and support with overcoming these

  • Supporting meaningful occupation of time opportunities

  • Reducing social isolation

  • Experience of housing management

  • Experience of crisis and conflict management


Additional information

Students are expected to participate in a shift pattern that mirrors a support planner. This consists of shifts from 8-4 or 2-10pm over a 7 day period. The rota is a six week rolling rota that includes two weekends. Whilst negotiation is possible students are expected to attend handover and team meeting the majority of the time if they are in service that day.

Students will take part in the day to day running of the service, alongside a member of staff, including meal supervision, welfare checks, resident at risk monitoring, office duty, clearing and cleaning rooms if necessary. They will also have the opportunity to hold a small caseload, where they will complete risk assessments and management strategies, agree support plans and liaise with the team around achieving the objectives.

A number of residents find engaging with support, in the traditional sense, difficult so there is a requirement that staff and students are flexible and creative in finding ways to engage with them.

Parking at the service is limited and can be particularly difficult on days when events are held on the Forest. There is a small drive which is shared with the Nature in Mind team also based in the building.

The service has an access ramp for wheelchair users but is does not have suitable access through the building.

Forest Road Service uses the Inform system and support plans are built around the principles of the outcome star.